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Orders and Returns

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Returns and Exchanges

We are completely committed to your satisfaction as a HydraPouch customer. If you are unhappy with your HydraPouch or UltraSpout for any reason, return it within 30 days of when you received it and we'll replace it or refund its cost, your choice. We'll need to know it's coming, and to tell you where to send it, so please contact us if you need to return or exchange your HydraPouch or UltraSpout. We'll provide you with a return authorization number and a returns/exchanges shipping address. Please don't try to send it to our Post Office box - most shippers can't deliver there, and we may not receive your return. Of course, if you're returning a defective HydraPouch or UltraSpout with a return authorization number we'll refund the original shipping costs and pay your return shipping costs also. Finally, please note that if you return your HydraPouch or UltraSpout more than 30 days after you receive it we will neither provide a refund nor a replacement, regardless of the reason for return.